We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from Reception.

What happens if I prefer to complain directly to the commissioning organisation?  

If your complaint is about primary care services such as GPs, Dentists, Opticians or Pharmacy Services, you should contact NHS Cheshire & Merseyside

  • Telephone: 0800 132 996
  • Email:  [email protected]
  • Writing to us at: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA1 QY.