Appointments

How to book an appointment

The Practice offers a range of options for making appointments for the Doctor, First Contact Practitioner, Pharmacist, Practice Nurse, Phlebotomist and Social Prescriber.

If you wish to book an appointment you can do this in a number of ways:

• By telephoning the Practice on 01270 780210 between 08.00am and 6.30pm Monday to Friday and our Reception Team will be pleased to assist you.
• Call into our Reception Desk between 08.00am and 6.30pm Monday to Friday and speak to our Reception Team.

Book using the NHS App via the link below

Book using My GP App

My GP App

Book using Patient Access

Please note you need to sign up at reception to use Patient Access for the first time. Read more here

This service is available Monday to Friday between the hours of 8.00am and 9.00am. Outside of these hours please contact the Surgery directly.

Seeing the Doctor may not always be necessary. Please check the Practice Team and their roles to see who can deal with your questions best.

Your appointment

When you request an appointment our Reception Team will ask you to confirm the reason for the appointment in order to navigate you to the correct appointment. For instance, if you have a musculoskeletal problem it may be more appropriate to see the First Contact Practitioner instead of the GP. Also certain appointments require longer appointments e.g. a cervical smear with the Practice Nurse requires a 20 minute appointment and an appointment to receive your B12 injection requires a 10 minute appointment. Our Reception Team are bound by the same rules of confidentiality as the Clinicians.

Please note for any form of dental care please contact a Dentist, as we do not see or treat any form of dental or gum problem. If you need an emergency dentist please contact the Cheshire & Merseyside Urgent Dental Helpline on 0161 476 9651 (open every day including weekends and bank holidays 9.00am – 9.30pm)

If you need help with your appointment

Please inform the practice if:

• If you would prefer to consult with the Clinician face to face or via a telephone consultation
• If you need an Interpreter
• If you have any other access or communication needs

Cancelling or changing an appointment

We understand that sometimes circumstances will change and you will no longer be able to attend the appointment you have booked with our Clinical Team. Please support the Practice to ensure that you cancel this appointment as soon as possible in order for us to allocate this to another patient. We are grateful for your ongoing support with this.

There are a number of ways you can cancel you appointment:

• Respond to the appointment reminder text using the option “cancel”
• Telephone the Practice.
• Use the feedback form on the website

Extended Hours Appointments

Our Clinical Team offer a range of appointments from 7.30am and after 6.30pm, you can select these when booking online and you can also request this if you contact the Practice by telephone.

Home Visits

Our Home Visiting Teams are very busy and we ask for your co-operation in attending surgery whenever possible.

If you are too unwell or too immobile to attend, please telephone 01270 780210 before 10:00 Monday to Friday as this assists in the planning of visits.

It is helpful if you can give the Receptionist an indication of the problem so that the Doctor can prioritise the urgency of the request. Please always ensure there is a contact telephone number in case the Doctor wishes to speak with you prior to the visit.

Patients recently discharged from hospital, who need nursing follow up, will routinely be seen by the District Nursing team.