Repeat Prescriptions
How to place an order
We are unable to accept medication requests by telephone due to safety concerns, however there are a number of other ways you can order your prescription:
- Order online – NHS App or Patient Access
- Complete using the repeat prescription slip included with your items
- Complete a handwritten form at the Reception Desk
- Provide a legible handwritten list of the items and hand in to reception/post through letterbox – please ensure you detail your name, date of birth and name of medication, dosage, frequency and quantity.
- Send an email to the practice email account [email protected]
The Doctor or Practice Pharmacist may request that you book an appointment to discuss your prescription request. All patients receiving repeat prescriptions will need to be reviewed by our Pharmacist or Doctors at least annually for monitoring and review of their medication.
If you have not yet downloaded the NHS App please follow the link to watch this short video which will support you. If you experience problems setting up the App please do contact the Practice as we will be pleased to support you.
Non-urgent advice: PLEASE NOTE:
PATIENTS WHO COLLECT THEIR PRESCRIPTION ITEMS FROM THE DISPENSARY WILL NOW RECEIVE A TEXT TO ADVISE WHEN YOUR PRESCRIPTION IS READY TO COLLECT.
PLEASE DO NOT CALL TO COLLECT IT UNTIL YOU HAVE BEEN NOTIFIED THAT IT IS READY.
IF WE DO NOT HAVE A MOBILE TELEPHONE NUMBER FOR YOU, WE WILL CONTACT YOU BY YOUR LANDLINE NUMBER.
Please allow 48 hours from ordering your repeat prescription to picking up the medication.
| Dropped off | Collect |
| Monday am | Wednesday am 10.30 am onwards |
| Monday pm | Wednesday pm 4.30 pm onwards |
| Tuesday am | Thursday am 10.30 am onwards |
| Tuesday pm | Thursday pm 4.30 pm onwards |
| Wednesday am | Friday am 10.30 am onwards |
| Wednesday pm | Friday pm 4.30 pm onwards |
| Thursday am | Monday am 10.30 am onwards |
The dispensary is open on weekdays from 08:00 to 18:30.
Dispensary Leaflet
If you are a dispensing patient and would like a copy of the Dispensary Leaflet please contact us and this can be provided.
Questions or Queries About Your Prescription
If you have any questions about your medicine please contact our Reception Team on 01270 780210 who will be able to ensure you receive support from the Clinical Team as required.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication Reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription Charges
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Proof of ID for Controlled Drugs
Please note that you will be required to bring proof of identity when you are collecting a prescription for controlled drugs, as well as signing the register to show that you have collected the prescription.
You will only be able to collect a prescription for a relative or friend, if we have explicit consent on record for you to do so. You will also be required to bring proof of identity, prove you have permission to act on their behalf, and sign the register.
Please note that if you are not sure if the prescription is a controlled drug, you can refer to the list below, or you can check the prescription and it should have ‘cd’ written next to the name.
This is not an exhaustive list but it shows the main controlled drugs that we prescribe at each site. Please ask a GP or the dispensary team if you are unsure.
- Buprenorphine patches
- Butec patches
- Buccocalm
- Concerta XL
- Fentanyl
- Matrifen
- Medikinet
- Methylphenidate
- Midazolam injection amps
- Morphgesic tablets
- Morphine sulphate tablets/capsules/injection ampoules (NOT Oramorph or morphine sulphate 10mg/5ml solution)
- MST continus tablets
- Naloxone
- Oxycodone liquid/capsules/tablets
- Oxycontin tablets
- Oxynorm liquid/capsules/injections
- Pethidine
- Phenobarbital
- Physeptone
- Sevredol
- Tapentadol
- Temazepam
- Tramadol capsules
- Zomorph capules
NHS Charges
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.90
- 12-month prepayment certificate (PPC): £114.50*
- 3-month PPC: £32.05*
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
What to do with old medicines
Please return any old medicines to the Pharmacy or bring them into the Surgery. Do not put these in your household bin or flush them down the toilet
About Pharmacy Stores
As qualified healthcare professionals, Pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
